{"id":56934,"date":"2025-12-14T10:27:11","date_gmt":"2025-12-14T10:27:11","guid":{"rendered":"https:\/\/juliettelingerie.be\/frequently-asked-questions\/"},"modified":"2026-02-03T11:21:44","modified_gmt":"2026-02-03T11:21:44","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.juliettelingerie.be\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h2>\n\t
\n\t\t
Bestellen<\/span><\/div>
Pasvorm & maten<\/span><\/div>
Verzending<\/span><\/div>
Retourneren<\/span><\/div>
Betalen<\/span><\/div>
Mijn account<\/span><\/div>
Product & verzorging<\/span><\/div>
Winkels<\/span><\/div><\/div>
Bestellen<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/svg><\/div>

Sorry, no FAQ matched your criteria.<\/p><\/div>

Pasvorm & maten<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/svg><\/div>
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    \n\t\tDo you also offer non-wired bras?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

    \n\t

    At the moment, we only offer wired bras. However, we are continuously developing new products. Sign up for our newsletter to be the first to know when they become available.<\/p>\n<\/div>\n<\/div><\/li>

  • \n\t\t

    \n\t\tHow do I know if my bra fits properly?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

    \n\t

    A bra fits well if:<\/p>\n

    \u2713 The band sits horizontally (doesn\u2019t ride up at the back)<\/p>\n

    \u2713 The underwire fully encloses the breast (doesn\u2019t press on breast tissue)<\/p>\n

    \u2713 The cups are completely filled (no gaps, no spilling)<\/p>\n

    \u2713 The straps provide support without digging into your shoulders<\/p>\n

    \u2713 You can fit two fingers under the band (not tighter, not looser)<\/p>\n<\/div>\n<\/div><\/li>

  • \n\t\t

    \n\t\tCan I exchange a bra for a different size?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

    \n\t

    Yes, but we work with returns + reordering. This is often faster than a traditional exchange:<\/p>\n

      \n
    1. Return the bra that doesn\u2019t fit (free return)<\/li>\n
    2. Order the correct size online right away<\/li>\n
    3. Once we receive your return, you\u2019ll get a refund<\/li>\n<\/ol>\n

      This way, you\u2019ll receive the correct size more quickly.<\/p>\n<\/div>\n<\/div><\/li>

    4. \n\t\t

      \n\t\tI\u2019m between two sizes \u2014 which one should I choose?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

      \n\t

      That depends on your preference:<\/p>\n

      Cup size:<\/p>\n

        \n
      • Between two cup sizes? Choose the larger size for more support.<\/li>\n<\/ul>\n

        Band size:<\/p>\n

          \n
        • Between two band sizes? Choose the smaller size (bands tend to stretch slightly with wear).<\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><\/ul><\/div>
          Verzending<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/svg><\/div>
          • \n\t\t

            \n\t\tWhat are the shipping costs?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

            \n\t

            BELGIUM, THE NETHERLANDS & GERMANY: <\/p>\n

              \n
            • Free shipping from \u20ac70<\/li>\n
            • Under \u20ac70: \u20ac5.99<\/li>\n<\/ul>\n

              LUXEMBOURG: <\/span><\/p>\n

                \n
              • Free shipping from \u20ac70<\/span><\/li>\n
              • Orders under \u20ac70: \u20ac7.50 <\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li>
              • \n\t\t

                \n\t\tCan I track my order?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                \n\t

                Yes, as soon as your order has been shipped, you\u2019ll receive a Track & Trace link by email. This allows you to see where your parcel is.<\/p>\n

                You can also track your order via My Account > My Orders.<\/p>\n<\/div>\n<\/div><\/li>

              • \n\t\t

                \n\t\tHow long does delivery take?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                \n\t
                  \n
                • Order placed before 2:00 PM = shipped the same day<\/li>\n
                • Order placed after 2:00 PM = shipped the next day<\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><\/ul><\/div>
                  Retourneren<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/svg><\/div>
                  • \n\t\t

                    \n\t\tCan I exchange a return for a different size?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                    \n\t

                    We work with returns + reordering (this is faster):<\/p>\n

                      \n
                    1. Return the item that doesn\u2019t fit (free of charge)<\/li>\n
                    2. Immediately place a new order in the correct size<\/li>\n
                    3. Once we receive your return, you\u2019ll get a refund<\/li>\n<\/ol>\n

                      This way, you\u2019ll receive the correct size faster than with a traditional exchange.<\/p>\n<\/div>\n<\/div><\/li>

                    4. \n\t\t

                      \n\t\tWhen will I receive my refund?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                      \n\t

                      As soon as we have received and approved your return (within 2\u20133 working days), your refund will be processed automatically.<\/p>\n

                      Refund processing time:<\/p>\n

                        \n
                      • iDEAL\/Bancontact: 1\u20132 working days<\/li>\n
                      • Credit card: 3\u20135 working days<\/li>\n<\/ul>\n

                        You will receive a confirmation email once the refund has been processed.<\/p>\n<\/div>\n<\/div><\/li>

                      • \n\t\t

                        \n\t\tWhat are the return costs?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                        \n\t

                        Returns are free of charge. The return label is free and we do not charge any return fees.<\/p>\n<\/div>\n<\/div><\/li>

                      • \n\t\t

                        \n\t\tHow can I return my order?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                        \n\t
                          \n
                        1. After your order has been shipped, you\u2019ll receive an email with the track & trace<\/strong><\/li>\n
                        2. In that email, click the return button<\/strong><\/li>\n
                        3. Select the items you want to return<\/li>\n
                        4. Create your return label<\/li>\n
                        5. Pack the items carefully<\/li>\n
                        6. Drop off your parcel at a PostNL pickup point<\/strong><\/li>\n<\/ol>\n<\/div>\n<\/div><\/li>
                        7. \n\t\t

                          \n\t\tWhat is your return policy?\t<\/p>\n\t\n \n \n <\/g>\n \n \n \n <\/clipPath>\n <\/defs>\n <\/svg>\n \n <\/svg><\/div>\n

                          \n\t

                          You can return your order free of charge within 30 days of receiving it.<\/p>\n

                          Conditions:<\/p>\n

                          \u2713 Product unworn and unwashed<\/p>\n

                          \u2713 Tags still attached to the product<\/p>\n

                          \u2713 In original packaging (if possible)<\/p>\n

                          \u2713 Hygiene sticker intact (for briefs)<\/p>\n

                          Not satisfied? No problem, no questions asked.<\/p>\n<\/div>\n<\/div><\/li><\/ul><\/div>

                          Betalen<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/svg><\/div>